Ordering FAQ

Ordering questions, answered

How ordering works on BrandedChairs, from minimums to reorders. For questions about a specific chair, see the quick answers on its product page or contact us. Updated November 2026.

Quantities and minimums

Can I buy just one, or a few pieces?

We sell to businesses and organizations, not single units at retail. Each product page lists the smallest quantity that product can be made in. New clients have a $1,000 minimum order; corporate account clients order any quantity.

Is there a minimum order?

Every product has its own minimum, listed on the product page with the price breaks. On top of that, new clients have a $1,000 minimum order; corporate account clients have no minimum.

Can I order products without a logo?

Yes. Any product can be ordered without decoration at the same minimum quantity. Ask for it in your quote request.

Do you offer nonprofit or school pricing?

There is no separate nonprofit or school price list. Send a quote request with your quantity and we price the order for you.

Artwork, proofs and colors

What artwork file should I send?

Vector files (AI, EPS, SVG or PDF) give the sharpest result. Send what you have; our design team prepares it and sends a free digital proof before production.

Can you match our PMS colors?

Yes, tell us the Pantone (PMS) colors with your artwork. On some products and decoration methods an exact match is not possible, and we tell you before production.

Do extra logo colors cost more?

It depends on the supplier and the decoration method, so there is no single price. The quote lists any charges for extra colors or a second imprint location.

Do you keep our artwork on file?

Yes. We keep your artwork for reorders and for putting the same logo on other products.

Orders, reorders and timing

How do I order?

Send a quote request from any product page or call us. Your account manager confirms stock, sends the quote and a free proof, and then a payment link. From there, all communication goes by email with that account manager.

How do I reorder something we bought before?

Send us the product and roughly when you ordered it, or just your company name. We have your previous order and artwork on file, and a reorder with the same artwork is not charged setup again.

How fast can I get my order?

Each product page lists its production time after proof approval. Many products have a rush option, often at no extra charge. Tell us your in-hands date with the quote request and we confirm the schedule before you order.

How quickly do you confirm stock?

Within one business day of your request.

Can I cancel or change an order?

Changes and cancellations are possible until the order goes into production. Once items are decorated, an order cannot be cancelled.

Payment and tax

How can I pay?

By credit card, invoice, purchase order, check or wire transfer. First orders are paid in advance; net terms are set per client after that.

Do you charge sales tax?

We collect sales tax on orders shipped to California and New Jersey. If you qualify for tax exemption there, let us know with the order.

Shipping

Do you ship to Canada and outside the US?

Yes, we ship to customers outside the US, including Canada. Shipping cost, duties and timing depend on the destination, so include your country and postal code in the quote request and we quote the delivered price.

Can we use our own shipping account?

Yes. Give us your carrier and account number with the order and we ship on your account.

Samples, parts and support

Can I get a sample?

It depends on the product and the supplier, so there is no general sample policy. Ask about a specific product and we tell you what is possible.

Do you sell replacement parts?

No. We do not stock replacement parts, lids or spare pieces for products, including retail products bought elsewhere. For a warranty question, contact the brand's own customer service.

When can I reach you?

Our team works continental US business hours, 6 am to 5 pm Pacific time. Call us, email us or use the chat on any page.